THANK YOU LETTER

We were pleased to recieve a letter this month from one of our customers.

Alfred McAlpine building maintenance company Carillion Plc, kindly sent a letter stating that their annual insurance inspection carried out by an independant assessor had noted that the doors on one of the local RAF bases showed a tremendous improvement in the standard of work from his previous visit. Caydor have an annual Maintenance Contract to service over 300 doors twice each year.

Because of its importance as a front line base, RAF Coningsby has an important role to play in the defence of this country. It is therefore important that access and security are maintained on their wide range of doors and that repairs are carried out as quickly as possible when damage occurs.

Work on a number of other RAF and Army bases are carried out by Caydor Service department.

Each door has an individual worksheet on which is recorded all work carried out, work required and details of the product. The information is relayed to the customer as well as a copy which is archived on the Caydor Customer product database. Records are kept of all work carried out on each product so that information can be accessed at any time in the future should recurring problems need investigation.

A report can be generated on the information and sent to the customer should he need confirmation on any work carried out previously.

Many customers have asked if we can supply literature in .pdf format so that they can electronically save the details. We have no objections to using this "GREEN" solution - save paper, postage, printing - do your bit for the environment - using our new electronic system by going to the Our Products page and click on the product information link to get your .pdf literature.

To be launched shortly - a series of Tips and Hints to good loading bay design.

Sign up now for your copy in pdf format. Send your name and e-mail address.

Our Sales Director willl be issuing a short brief each month on loading bay design which will be specifically of interest to architects, designers or end users contemplating building a loading bay in the future.

The series of helpful design tips will show some of the pitfalls, more serious hazards and pointing out dangerous practices.

Our aim is to put positive ideas on the concept as a whole rather than getting into critical design theory. We want it to be enjoyable yet instructive, to put ideas to make you think a little more laterally and suggestions which may help you to make a better design for your customer.

We welcome comment and criticism, suggestions and ideas. If you have any problems, e-mail us a photo (.jpg please) and we will try to help.

Send us your e-mail address and we will forward the tips on a regular basis so that you can keep them on file for future reference.

What have you got to lose - IT's FREE !